FREE SHIPPING ON THE PAMPER BOX *U.S. only

SHIPPING / RETURNS / EXCHANGES


D O M E S T I C  S H I P P I N G
Items ordered and paid for will ship after 3–5 business days. We primarily ship through USPS. After leaving our facility, USPS typically delivers in 2–5 business days. You will receive an email notification from us that contains tracking information once your order has been shipped.

I N T E R N A T I O N A L  S H I P P I N G
If Customs charges occur please note that customers are 100% responsible for the fees. We, the seller, are not responsible for customs charges. Please note that International orders can take up to 4 weeks to arrive after they are shipped since all orders must pass through customs and the time frame that this takes is out of our hands.

O R D E R  I S S U E S
If you have any problems with your order, please contact us so that we can make it right. We sincerely want to please our customers and will always try to resolve any issues that may occur.

  Please keep in mind that the products you are buying are handcrafted and 100% natural so they tend to have variations from batch to batch.
Damages: If you receive a damaged item, contact us immediately at hello@therosealchemy.com. We will happily replace any damaged items as long as they are reported within 48 hours of order delivery. 

R E F U N D S  +  E X C H A N G E S
Customer satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase.  If you find that you are not happy with your purchase, please contact us within 14 days of delivery.  Customers are responsible for the return shipping label cost, which can be purchased on your own or we can email you one and have the return shipping cost be deducted from the total refund amount.    Please fill out the contact form or email us at hello@therosealchemy.com with any concerns or questions.